Terms and Conditions

By accessing or using the ELEVA website, applications and related services, you agree to these terms. If you do not agree, please do not use the services.

ELEVA provides study-abroad information, AI-assisted program matching, education consulting, application support and related coordination such as quotes, insurance and payment facilitation. Availability of specific services may vary by country and over time.

Responses produced by the ELEVA advisor are generated automatically and may be incomplete, outdated or incorrect. They are a starting point for discussion, not a decision. Always confirm course details, fees, entry requirements and deadlines with an ELEVA consultant or directly with the institution before acting.

Nothing on the platform constitutes legal, migration or financial advice. Visa matters should be confirmed with a registered migration agent or the Australian Department of Home Affairs, and financial decisions with a licensed adviser.

You agree to provide accurate, complete and current information, to supply genuine documents, and to comply with the rules of any institution you apply to. Submitting false or fraudulent information may result in your application being withdrawn and your account closed.

You are responsible for keeping your login credentials secure and for activity carried out under your account. Notify us promptly if you believe your account has been accessed without authorisation.

The ELEVA name, logo, interface, content and underlying software are owned by ELEVA or its licensors. You may use them only as needed to use the services, and may not copy, resell or create derivative works without written permission.

The platform links to and integrates with third parties such as institutions, insurers and payment providers. Their own terms apply to those services, and ELEVA is not responsible for their content, availability or decisions.

To the maximum extent permitted by law, ELEVA is not liable for indirect or consequential loss, including loss of opportunity arising from admission or visa outcomes. Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law.

We may suspend or terminate access where these terms are breached, where use is unlawful, or where continuing would put students or partners at risk. You may close your account at any time.

These terms are governed by the laws of New South Wales, Australia, and the courts of that state have non-exclusive jurisdiction over any dispute.

We may update these terms from time to time. The date shown at the top of this page reflects the current version, and continued use after an update means you accept the revised terms.

Questions about these terms can be sent to legal@eleva.app, or by post to ELEVA, Level 8, 88 Pitt Street, Sydney NSW 2000, Australia.