Privacy Policy

We collect information you provide directly: your name, contact details, nationality, education history, English test results, budget and study preferences, and any documents you upload for an application.

We also collect technical information automatically, such as device type, browser, IP address, pages viewed and approximate location derived from your IP address.

We use your information to recommend suitable programs, prepare and submit applications to education providers, arrange quotes, payments, insurance and accommodation, respond to your enquiries, and keep you informed about your application.

We also use aggregated, de-identified information to improve our matching and our services. We do not sell your personal information.

Conversations with the ELEVA advisor are stored against your account so that consultants can continue where the AI left off and so you can revisit earlier answers.

Messages are processed by third-party AI model providers under agreements that prohibit using your content to train their public models. Avoid pasting passport numbers, financial account details or other sensitive identifiers into the chat; upload documents through the secure document area instead.

We use essential cookies to keep you signed in and remember preferences such as language and theme, and analytics cookies to understand how the site is used. You can block or delete cookies in your browser, though some features may stop working.

We share information with education providers and, where relevant, insurers, payment providers and accommodation partners, strictly as required to progress the services you have asked for.

We may also disclose information to professional advisers or to authorities where required by law.

Information is stored on access-controlled infrastructure with encryption in transit and at rest. Access is limited to staff who need it to perform their role. We retain information for as long as needed to provide our services and to meet legal and record-keeping obligations, after which it is deleted or de-identified.

You can request a copy of the personal information we hold about you, ask us to correct inaccurate details, or request deletion of your account and associated data. Email privacy@eleva.app and we will respond within 30 days. Some records may need to be retained where an application or legal obligation is still active.

ELEVA operates in Australia and Latin America and works with Australian institutions, so your information may be transferred to and stored in countries other than your own. Where this happens, we require recipients to protect your information to a standard comparable to Australian privacy law.

Applicants under 18 must have a parent or legal guardian involved. We collect a guardian's contact details in those cases and will discuss the application with the guardian as well as the student.

We may update this policy as our services change. The date at the top of this page reflects the most recent update, and material changes will be communicated through the platform or by email.

Questions or complaints about privacy can be sent to privacy@eleva.app, or by post to ELEVA, Level 8, 88 Pitt Street, Sydney NSW 2000, Australia.